All Episodes
Episodes
140. Behind The Scenes Of A Host Agency with Keith Waldon
Ever wondered what really goes into running a high-performing host agency? Keith Walden, founder of Departure Lounge, shares how he built a values-driven agency that empowers over 320 advisors across 13 countries and...
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139. Why You Need A True Operations Strategy To Scale with Melissa Franks
If you have ever felt like you’re the glue holding your business together or that stepping away for even a day would send everything into chaos, this conversation is a must listen! Jennifer and Robin are joined by...
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138. Client Experience Series: In-Destination Management & Post Travel Follow Up
This episode wraps up the Client Experience Summer Series with a deep dive into in-destination management and post travel follow-up. Robin and Jennifer share strategies for setting healthy boundaries with clients...
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137. Client Experience Series: Confirming & Nurturing The Booking
One of the most overlooked parts of the client experience actually happens after they say yes to the proposal. In this episode, Robin and Jennifer break down what to do the moment a client gives the green light. From...
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136. Client Experience Series: The Proposal
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Creating a travel proposal is more than plugging numbers into a spreadsheet. It’s about telling a story...
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135. Client Experience Series: The Intake Call
Your intake call isn’t just a casual chat. It’s your power move. In this episode, Jennifer and Robin share why this second step in your client experience journey can make or break your ability to close the sale. They...
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134. Client Experience Series: The Inquiry
In the kickoff episode of this year’s summer series, Robin and Jennifer take a closer look at the inquiry phase, the first step in the client journey and a powerful opportunity to set the tone for a high touch,...
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133. Running a Business That Doesn't Run You with Lizzie Alex
If your business is leaving you drained, this episode might be the reset you need! Lizzie Alex, Senior Travel Advisor and Director of the D.A. Luxury Travel team, shares how she’s helped build a business that works...
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132. Organically Growing A Team Of Advisors with Sarah Fazendin
What does it really take to build a high-performing team in the travel industry? Sarah Fazendin, founder of Videre Travel, spills it all. From solo advisor to visionary team leader, she shares the exact strategies...
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131. Is A Membership Model Right For Your Travel Business? with Stephanie Malakie
Stephanie Malakie, founder of Empress Travel Club, discusses a business model that’s gaining serious traction in the luxury travel world: memberships! The same concept behind your favorite wine club or go-to...
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130. How To Convert Your Social Media Followers To Loyal Clients with Katie Brown
Followers are great, but clients pay the bills! Katie Brown, founder of Hey Party People and a top-performing agent at Travelmation, tackles a question so many travel advisors and business owners wrestle with: How do...
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129. Why Letting Go Might Be The Smartest Growth Move You Make with Lindsey Epperly
Ever feel like your business can’t grow unless you’re in control of everything? Think again! Lindsey Epperly, Founder and Chairwoman of Jetset World Travel, shares how stepping back can actually unlock your next level...
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