18. Controlling The Chaos Of Managing Concierge-Level Travel Details with Kaytee Fisher
Booking and planning a trip is easy, right? Not always! We’re tackling one of the biggest challenges that advisors face, which is managing the multitude of small details that go into each trip. This year, travel advisors are experiencing incredibly high demand. This can lead to an unprecedented number of trip details to confirm.
In this episode, we’re talking with Kaytee Fisher, the owner of Origin’s Travel and fellow team member of Tique. Kaytee shares how she seamlessly handles scheduling and confirming bookings, working with VIP clients, and when to hand a chaotic itinerary over to the hotel versus handling it yourself.
Tune in to learn how to control the itinerary chaos and sprinkle concierge-level touches into every trip!
Today we will cover:
- (1:09) Using Travefy to plan a trip and why it’s a favorite
- (5:34) Working with suppliers that offer concierge details
- (8:57) When to hand a difficult itinerary over to the hotel and when to keep it
- (17:18) VIP and non-VIP clients and when to use that “card”
- (19:00) Paying for amenities
- (29:19) Dining and the importance of keeping reservations
- (31:00) Booking transportation
- (42:25) Auditing the itinerary and making sure you aren’t missing important details
- (46:43) The benefits of outsourcing
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