56. The Benefits Of Working With A Wholesaler with Melissa Krueger
What exactly is a wholesaler? Melissa Krueger, the CEO of Classic Vacations, explains the role of a wholesaler in the travel industry and details the exceptional service, support, and value they bring to travel advisors. Learn the similarities and differences between a wholesaler and a DMC (Destination Management Company), benefits of working with a wholesaler, and the key differentiators that set Classic Vacations apart in the industry. Also, Jennifer shares her personal experience of working with Classic Vacations and how they played a pivotal role in creating the foundation for her entire travel career!
About Melissa Krueger:
Melissa is the Chief Executive Officer and has been with Classic Vacations for 9 years. She has been contributing to the travel industry for over 20 years in roles such as Director of Sales and Profitability, Director of Brand Development and most recently Vice President and General Manager of Classicā€™s robust groups division. Her greatest passion is helping customers build their businesses and supporting employees in growing their careers. Melissa resides in Carmel, California with her husband of 21 years and their three daughters.
Today we will cover:
- (01:45) Melissa's involvement in the hospitality industry, specifically with Classic Vacations
- (09:55) The structure of a wholesaler
- (15:30) Differences and similarities between a wholesaler and a DMC
- (23:45) Variety and flexibility offered by a wholesaler
- (27:30) In-destination hotline for support
- (34:00) How Classic handles money transactions; being a debt-free company
- (45:25) Ability to hold space for clients during the proposal review
- (47:35) Attending an E3 conference
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