59. What Details Your DMC And Hotel Wish They Knew with George Eliades
Creating a seamless client experience in the travel industry requires effective communication, collaboration, and attention to detail. By sharing comprehensive information with DMCs, travel advisors enable them to craft personalized itineraries that meet the client's expectations.
In this episode, George Eliades of Seez Travel discusses the importance of creating consistent client experiences and shares insights on what information is helpful for a supplier to have in order to create unforgettable itineraries. Learn about the significance of setting boundaries, effective communication with DMCs, and the importance of managing client expectations. By following these best practices and fostering strong partnerships with DMCs, travel advisors can elevate their client offerings and contribute to an exceptional travel experience for their clients.
About George Eliades:
George is currently the Managing Director at Seez Travel, a luxury DMC specializing in Greece. He brings experience from previous roles at ALGEAN GROUP, OMNI APIQO, Alpha Finance and Kappa Securities. George Eliades holds a 1988 - 1991 BA in Business Administration @ The American Intercontinental University. With a robust skill set that includes Investment Banking, Equities, Investment Advisory, Investments, Business Planning and more, George Eliades contributes valuable insights to the industry.
Today we will cover:
- (03:35) George's background in finance and the story behind the name "Seez"
- (10:50) How boundaries can enhance professionalism and improve client experiences
- (16:10) The proposal process and its impact on suppliers
- (22:00) Essential details to include in a proposal
- (24:50) Questions to ask to understand the logistics of the destination, including transportation, walkability, and managing client expectations
- (29:30) Why you should check flight availability before moving forward with the proposal
- (31:50) Best practices for communication with DMCs
- (39:45) Providing hotels with client information in order to create a luxury experience
- (47:10) The need for good communication; Uncertainty leads to a breakdown in trust
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