61. Auditing Trip Details To Minimize Errors And Enhance Client Experience with Ashlyn Puckett
It’s no secret that planning a trip involves numerous details. It's easy for small things to fall through the cracks, potentially impacting the overall client experience. Ashlyn Puckett, Tique’s workflow guru who previously served as a client experience manager for a host agency, walks through how to audit a trip prior to travel in order to minimize risk of errors and oversight.
According to Ashlyn, there are four main points to auditing a trip: the itinerary creator, airfare details, hotel preparation, and back-office tasks. Learn how these auditing practices can save you from headaches, ensure a seamless travel experience, and ultimately boost client satisfaction!
Register for the Niche Open House!
Today we will cover:
- (02:50) The four main points for auditing trips
- (05:20) Significance of double-checking room assignments and concierge details
- (08:40) Spreadsheet used for auditing trips
- (17:50) Ensuring excursion meeting locations, times, and contact information are listed
- (21:25) Considerations for different generations and their preferred communication methods
- (25:20) Auditing airfare details; balancing traveler responsibility with providing guidance and support
- (29:10) Importance of hotel preparation and creating a VIP experience
- (38:05) Auditing the back office details
- (40:45) Checking insurance selection and obtaining written confirmation
- (47:36) Utilizing VA services for auditing assistance
Episodes Mentioned:
56. The Benefits Of Working With A Wholesaler with Melissa Krueger
59. What Details Your DMC And Hotel Wish They Knew with George Eliades
53. Demystifying Selling Travel Insurance with Susan Barbanel
THE LEGAL PAIGE - Travel industry agreement templates
_____
JOIN OUR NICHE COMMUNITY: tiquehq.com/niche
FOLLOW ALONG ON INSTAGRAM: https://www.instagram.com/tiquehq/
CHECK OUT OUR SERVICES & PROGRAMS: https://www.tiquehq.com/
