69. How To Successfully Navigate Difficult Conversations with Sonni Abatta
Whether in the travel industry or any other field, conflicts and disagreements are inevitable. However, it is how we approach these conversations that can make all the difference. Sonni Abatta, an award-winning TV news anchor with over 20 years of experience in media, joins this episode to discuss political savviness and how to navigate difficult conversations with tact and grace.
Sonniā€™s extensive experience in journalism and her ability to confront hard topics head-on while maintaining diplomacy and respect make her a valuable resource for understanding the art of diplomacy. Whether it's managing client expectations or dealing with pushback, learn insights on remaining curious, validating others' perspectives, and finding common ground. If youā€™re looking for tips on how to maintain professionalism in any situation, this is the episode for you!
About Sonni Abatta:
Sonni is an award-winning TV news anchor and host of the podcast "We Gotta Talk." With over 20 years of experience in media, she has interviewed presidential candidates, covered high-profile trials, and reported from various locations around the world. Sonni brings her expertise in journalism and current events to her podcast, where she dives deep into a wide range of topics, from news and politics to personal development and well-being.
Today we will cover:
- (02:40) Sonniā€™s background in media and experience in journalism and podcasting
- (06:15) What is political savvy and why is it significant
- (10:10) Balancing strong opinions and respecting different beliefs
- (14:00) Showing up as the best version of yourself
- (19:20) How to communicate with advisors who have different approaches in the travel industry
- (25:35) Being kind and respectful to others
- (28:30) Developing self-awareness through solitude and reflection
- (32:50) The role of emotional intelligence in maintaining diplomacy
- (36:50) Training yourself to be a better listener
- (40:25) The formula for handling controversies: validate, explain, assure
- (44:20) Examples of using a diplomatic approach to handle complaints
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