138. Client Experience Series: In-Destination Management & Post Travel Follow Up
This episode wraps up the Client Experience Summer Series with a deep dive into in-destination management and post travel follow-up. Robin and Jennifer share strategies for setting healthy boundaries with clients while they're traveling, so you can deliver high-touch service without feeling glued to your phone. From crafting a powerful pre-travel email to offering in-destination communication as a premium service, you'll hear how to create a smooth client experience that doesn't sacrifice your sanity. They also talk through the best ways to gather feedback post-trip, including how to time your requests for testimonials and turn client praise into content that builds trust and attracts new business.
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Today we will cover:
- (02:10) What to include in your final email
- (05:45) Setting client expectations and communication
- (10:10) Handling high-risk trips and pre-departure calls
- (14:25) In-destination communication strategies
- (22:45) When and how to offer premium services and upgrades
- (28:40) Why the timing of your feedback request matters
- (32:20) How to ask for a testimonial
- (36:55) Ways to repurpose client feedback
Also mentioned in the episode:
- Seven Figure Sales
- Episode 91. What You Wish You'd Always Known About Booking Airfare with Lary Neron
- ClickUp Business Hub Template
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Thanks to Our Tique Talks Sponsors:
- Check out Moxie & Fourth: Email marketing for travel advisors
- Stay cool this summer with Cozy Earth! Cozy Days Discount: Get 40% off with code COZYTIQUE from July 29-August 05
