All Episodes
Episodes
70. Which Numbers REALLY Matter In Your Business?
Knowledge is power, especially when it comes to your business's financials. Knowing your numbers allows you to set realistic goals, make informed decisions, tailor your marketing strategies, and ensure the financial...
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69. How To Successfully Navigate Difficult Conversations with Sonni Abatta
Whether in the travel industry or any other field, conflicts and disagreements are inevitable. However, it is how we approach these conversations that can make all the difference. Sonni Abatta, an award-winning TV...
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68. Staying Calm When Travel Plans Go Sideways with Ashlyn Puckett
As a travel advisor, unpredictable situations are bound to happen. While handling frustrations or an emergency is never ideal, with the right preparation and mindset, you can handle these situations like a pro! Ashlyn...
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67. How Forbes Travel Guide Is Transforming The Travel Industry with Richard Lebowitz
Curious about what it takes for a hotel to earn a Forbes Travel Guide star rating? Jennifer sits down with Richard Lebowitz, the Senior Vice President of Travel Industry Outreach at Forbes Travel Guide, to discuss the...
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66. What NOT To Do On Your Next Intake Call
Are you feeling anxious about handling intake calls effectively? Tune in to learn strategies to make these calls not only productive but enjoyable! Gain clarity on why you should be using an inquiry form to streamline...
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65. Should You Require A Minimum Trip Investment? with Susan Whitson
Susan Whitson, the founder of Susan Whitson Travel and a Conde Nast Top Travel specialist since 2020, joins this episode to discuss the importance of setting boundaries, charging fees for services, and knowing your...
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64. How To Speak The Language Of Luxury with Amber Frankhuizen (Part 2)
Jennifer and Amber Frankhuizen continue their discussion on the language of luxury and how to effectively communicate with high net worth individuals. In this episode, they cover the importance of boundaries, the...
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63. How To Speak The Language Of Luxury with Amber Frankhuizen (Part 1)
In the luxury market, it's all about the intangible experience. As a travel advisor, it’s essential to understand that luxury is not solely defined by a high price tag but by the level of service, attention to detail,...
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62. Building Strong Partnerships In The Travel Industry with Hicham Mhammedi Alaoui
Unlock the secrets to building supplier relationships that aren't just transactions – they're unforgettable collaborations! Hicham Mhammedi Alaoui, the founder of Experience Morocco, joins this episode to share the...
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61. Auditing Trip Details To Minimize Errors And Enhance Client Experience with Ashlyn Puckett
It’s no secret that planning a trip involves numerous details. It's easy for small things to fall through the cracks, potentially impacting the overall client experience. Ashlyn Puckett, Tique’s workflow guru who...
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60. The Cost Of A FAM Trip with WanderLuxe Destinations
Ever wondered what goes into planning FAM trips? These familiarization trips allow travel advisors to experience destinations firsthand, build relationships with suppliers, and gain valuable knowledge to better serve...
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59. What Details Your DMC And Hotel Wish They Knew with George Eliades
Creating a seamless client experience in the travel industry requires effective communication, collaboration, and attention to detail. By sharing comprehensive information with DMCs, travel advisors enable them to...
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